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Customer Service

Chartwell Staffing Services
September 4, 2019
Vernon, CA
Job Type
Pay Rate


Position Description and Qualifications

Duties & Responsibilities:
• Participate in outbound calling campaigns to support fundraising & wholesale initiatives
• Provide prompt follow-up on customer service issues received by phone, fax, email and written communications
• Process incoming phone sales orders
• Assist online customers through the ordering process
• Provide and offer product features and options
• Handle disputes through e-commerce website
• Handle customer service and technical support phone calls
• Maintain log and report on customer complaints weekly to identify trends
• Process shipping labels for sample requests and wholesale orders through FedEx Ship Manager
• Contribute to and assist with online social media campaigns
• Handle data entry of product information for the Research & Development Dept.
• Assist with work overflow within the department and in other departments
• Special projects as assigned by Supervisor

Skills & Knowledge Required:
• Previous experience as a Customer Service and outbound Sales Call Representative desired
• Exceptional customer service and communication skills, ability to prioritize work
• Dedication to customer service and satisfaction
• Exceptional attention to detail and ability to multi-task
• Motivated, able to work independently and as a team player
• Strong working knowledge of Microsoft Office Suite applications Word, Excel and Outlook
• Applicant must be professional, willing to learn and change as new duties arise
• High school graduate or equivalent

Chartwell provides one of the most comprehensive benefits packages in the industry to our employees. Benefits include:

  • Medical
  • 401(k) Plan
  • Skills Training
  • Referral Bonuses
  • Weekly pay with direct deposit

Chartwell is a leader in matching great people with meaningful work. We connect over 10,000 associates with our business clients each day through our 36 offices across the United States. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, we offer employment opportunities at any stage in your professional career. Chartwell offers benefits including 401(k), Medical and weekly pay with direct deposit!

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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