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Customer Service Clerk

Chartwell Staffing Solutions
April 7, 2019
Redlands, CA
Job Type
Pay Rate
$14.00 per/hr



  • Will have the primary responsibility to answer phone calls and respond to requests from external and internal customers


  • Promptly print purchase orders and respond to emails ensuring all purchase orders are accounted for and emails are responded to in a timely manner
  • Enter orders accurately within four hours after the arrivalof each order, whether received via online, email, fax or phone
  • Provide order confirmation within four hours to each roofer or distributor as required
  • Constantly monitor/update customer’s orders to ensure that all information on their order is complete and accurate as to product load (field and trim) and the date(s) requested
  • Prioritize and process shortage orders and revisions to orders
  • Maintain past dueopen orders


  • Responsible for all aspects of the shipping process. Including but not limited to:

a. Verification of purchase order requested to ship
b. Verification total load is within weight requirements/guidelines
c. Resolve any discrepancies prior to the driver leaving the yard
d. Confirm we are not over or under shipping customer order
e. All required trucking information is entered on all bills of lading
f. Watch for special instructions for outer territory (OT) shipments.

  • Must know how to Operate a forklift.

Chartwell provides one of the most comprehensive benefits packages in the industry to our employees. Benefits include:

  • Medical
  • 401(k) Plan
  • Skills Training
  • Referral Bonuses
  • Weekly pay with direct deposit

Chartwell is a leader in matching great people with meaningful work. We connect over 10,000 associates with our business clients each day through our 36 offices across the United States. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, we offer employment opportunities at any stage in your professional career. Chartwell offers benefits including 401(k), Medical and weekly pay with direct deposit!

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Job Type: Full-time

Salary: $14.00 /hour


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