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Warehouse Clerk / Customer Returns Specialist

Chartwell Staffing Solutions
March 16, 2022
Industry, California
Job Type
Pay Rate
$15 - $16 an hour


Warehouse Clerk / Customer Returns Specialist

We need 5 full-time Warehouse Clerk / Customer Returns Specialist to handle customer inquiries, provide installation guidance, and process repaired or replaced products to approve customer refunds or issue credits. You will work at a large manufacturing facility in Industry, CA.  


Plus, you’ll enjoy free parking and access to an employee lunchroom with a microwave, refrigerator, and vending machines.  

These are full-time, temp-to-direct hire positions where you will work Monday to Friday 7AM – 3:30PM. As the Warehouse Clerk / Customer Returns Specialist, you will also provide customers with Return Merchandise Authorization (RMA) number and: 

  • Receive all returned items from carriers and scan tracking numbers from items into the daily return log.
  • Identify customer’s claims by retrieving notes from invoiced purchases and performing product inspections.
  • Issue field destroy requests to customers and process refunds.
  • Participate in new product review sessions and collaborate with team members on the creation and implementation of new product-related procedures.
  • Create product manuals utilizing still shots from installation videos.
  • Re-box and re-label items, as needed and locate and ship replacement parts.
  • Operate forklift and or cherry-picker.

To be considered, you must have at least 1 year of customer support experience, be able to operate a cherry picker and forklift and: 

  • Be able to work weekends, when needed.
  • Have strong computer skills including Microsoft Office.
  • Be able to lift to 50lbs.
  • Be willing to consent to a drug screen as this is a drug-free workplace.
  • Be willing to consent to a background check. Prior convictions may not necessarily disqualify you from working with this company.

If you have great people skills and seek an immediate opportunity, then we want you on the team! Please APPLY TODAY! Or, Call / Text: 626-850-5185 



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